Customer Help
Our happiness team is always here to assist.
Customer Help
If you have not received the tracking number, please be patient. We will handle it and email you tracking info as soon as possible.
If you have received the tracking number, but the tracking info has not updated, please be patient. We are keeping an eye out for your packages and trying to speed up the customs clearance process.
If you have not received a reply from email message, please be patient. Facing uncountable emails related to shipping info, we do not have enough staff to reply immediately, but we are trying to give you a feedback in few days.
Your support and understanding will be highly appreciated.
At GoddessMelody, we’re committed to you. Our quality control teams will inspect your items prior to shipping to assure your satisfaction, and the quality is guaranteed.
If something doesn’t meet your expectations, we’re committed to doing our best to find a solution. For questions, contact us: [email protected] !
We will sort out any issues with faulty items straightaway and get back to you asap.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product’s quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; However, it can also be affected by the item’s stock status. If your order includes hot items experiencing stock availability issues, the order can take between 3-8 business days to process.
1.Your tracking number may take 1-3 days to become active from shipping date.
2. If you can’t find any tracking no. on your order list, we’re still preparing for your package.
3. If you can find more than 1 tracking no. on your order list, we must have shipped in different packages.
4. if you find only part of items has no tracking no., we’re still preparing for the shipment of other items.